Organizational Conflict Management Strategies Used by Superintendents of Education in Jordan and their Relationship to Some Variables

Abstract

The study aimed to determine the organizational conflict management strategies used by superintendents of education in Jordan from the point of view of department heads working with them and their relation to some variables. The study sample, which used the descriptive survey methodology consisted of (233) department heads in the directorates of education in Jordan, which were selected by the random method. A questionnaire consisting of (30) items covering (5) major domains was distributed to them. The results of the study indicated that the organizational conflict management strategies used by superintendents of education in Jordan from the point of view of the heads of departments working with them came to a medium degree, and there were no significant differences in the total degree of the degree to which superintendents of education in Jordan practice conflict management strategies from the point of view of the heads of departments in their directorates attributed to the variables of gender, educational qualification, and administrative experience. Based on the results, the researchers recommended that superintendents of education keep pace with the developments of the age to use the optimal strategy according to the situation to adapt to these developments.